Privacy policy

Our principles

Maruyama Towel Co., Ltd. (hereafter referred to "Our Company") is primarily engaged in the manufacture and sale of towel products. During our business activities, we obtain personal information from our customers and employees, which is considered important information for our company. We recognize the significance of protecting the personal information we obtain, including specified personal information, and consider it a vital social responsibility.

In accordance with this policy, our company handles personal information obtained through our business activities with a commitment to ensuring the protection of our customers' and employees' personal information. We are dedicated to providing peace of mind to our customers and employees and fulfilling our social responsibilities in this regard.

Privacy Policy

1. Acquisition, Use, and Provision of Personal Information

• We will acquire personal information through lawful and fair means.
• Personal information will only be used to the extent necessary to achieve the purpose of use.
• Before providing personal information to a third party, we will obtain the individual's consent in advance.
• The personal information obtained will not be used for any other purpose. Measures will also be taken to ensure this.
• If there is a need to use the information for a purpose other than that for which it was obtained, we will obtain consent for the new purpose before using the information again.

2. Compliance with Laws, Regulations, and Guidelines in Japan (hereafter referred to "Laws")

We will strive to stay up-to-date with laws related to the handling of personal information, and ensure that all employees engaged in our business (hereafter referred to "Employees") are aware of and comply with such laws and regulations.

3. Secure Management of Personal Information

• To prevent various risks such as unauthorized access to personal information, leaks, loss, or damage of personal information, our company will establish and maintain a system to take prompt corrective measures for the secure management of personal information.
• We will conduct inspections and promptly rectify any violations or accidents that are discovered, as well as implement preventive measures against weaknesses.
• Our company will ensure that employees receive thorough training on safety matters.

4. Complaints and Consultations

Our company has established a personal information inquiry desk to handle complaints and consultations regarding the handling of personal information. We are committed to providing a prompt and good faith response to any such inquiries.

5. Continuous Improvement

• Our company's personal information protection management system is monitored and audited for compliance with internal rules for the protection of personal information, and efforts are made to detect violations, incidents, accidents, and weak points, which are reviewed by management. This is reflected in management measures and internal regulations, and efforts are made to continuously improve the personal information protection management system.
• Improvements will be made in accordance with laws and JIS Q 15001.

Enactment date: December 1, 2017
Revision date: November 18, 2019
Maruyama Towel Co., Ltd.
Representative Director Kaname Maruyama

About Handling of Personal Information

The following shares the different purposes of using personal information:

Measures taken for the safe management of retained personal information

Regarding the procedure for requesting disclosure, etc.

Our company can receive requests from the persons concerned or their representative for notification of the purpose of use, disclosure, correction, addition or deletion of content, cessation of use, erasure and cessation of provision to third parties, and record of provision to third parties with regard to the personal information held by our company (hereinafter referred to as "Request for Disclosure, etc. "). The procedures to be followed when responding to a request for disclosure are as follows:

1. How to submit a request for disclosure, etc.
To make a request for disclosure, etc., please submit the Request for Disclosure of Personal Information form with the required documents attached by email attachment, fax, or post. When sending by post, please use a method whereby a record of delivery can be confirmed.
It would be appreciated if you could write "Request for disclosure of personal information enclosed" in red ink on the envelope.

2. Documents to be submitted when making a request and disclosure, etc.
To make a request for disclosure, etc., please fill in all the prescribed items on the Request for Disclosure of Personal Information form .

3. Identity verification
Our company will verify the identity of the person making the request for disclosure by telephone. However, if telephone verification is not possible, you may be asked to present a copy of your identity documents.

4. Request for disclosure by a representative
If you wish to authorize a representative to make a request for disclosure, etc., please enclose the following documents in addition to the Request Form for Disclosure of Personal Information.
(1) Documents to verify the identity of the representative (copy)
(2) A letter of attorney, which must be stamped by the principal, with the certificate of seal registration attached. If the proxy is a legal representative such as a person with parental authority, a document showing the relationship with the person may be submitted in place of the letter of attorney.

5. Fees for the request for disclosure, etc. and notification of purpose of use
A fee of 500 JPY (including tax) will be charged for each request for disclosure of personal information and notification of purpose of use.
To pay the fee, please transfer 500 JPY (including tax) by bank transfer.
*We will provide you with the account information for the bank transfer upon verification of your identity.
*Please bear the bank transfer fee by yourself.
Please note that we will not be able to disclose the information or notify you of the purpose of use if the fee is insufficient or if we are unable to confirm the transfer of funds.

6. Response to the request for disclosure, etc.
We will respond to your request by the method you have requested (e-mail, fax, or mail).

7. Name of authorized personal information protection organization and contact for complaint
If you are not satisfied with our company's response, you may file a complaint with the following authorized personal information protection organization:
Japan Users Association of Information Systems (JUAS), Authorized Personal Information Protection Organization Office
8F Nihonbashi Horidomecho Nichome Bldg., 2-4-3 Nihonbashi Horidome-cho, Chuo-ku, Tokyo 103-0012
TEL :+81-3-3249-4101

Enactment date: December 1, 2017
Revision date: October 1, 2022

If you have any questions, or if you wish to make any complaint or request for consultation regarding the personal information held by us, please contact us at the following address.